If you use Neutrogena makeup remover wipes, you might want to check the package in your bathroom drawer. The skincare brand has recalled a batch of its popular Makeup Remover Cleansing Towelettes after routine testing found they may be contaminated with potentially harmful bacteria.
The voluntary recall, which remains active, was confirmed by the Food and Drug Administration (FDA). It involves products distributed in several southern states. While most people aren’t at high risk, the bacteria identified can cause serious infections in those with weakened immune systems or ongoing health conditions. Here’s what you need to know about it, the bacteria, and what you can safely use instead.
What happened with the recalled Neutrogena wipes
Neutrogena initiated the recall after more than 1,300 cases of its “Makeup Remover Ultra-Soft Cleansing Towelettes” tested positive for Pluralibacter gergoviae, a bacterium that doesn’t belong anywhere near your skincare routine.
The specific product affected comes in a 50-count package and was sold in 25-pack cartons under lot number 1835U6325A. According to the FDA, these wipes were distributed in Texas, Florida, Georgia, and South Carolina.
Pluralibacter gergoviae is a naturally occurring microbe often found in water or soil, but it can survive inside beauty and personal care products, especially those with moisture and mild preservatives. In healthy people, exposure is unlikely to cause problems, but in people with compromised immune systems, the bacteria could trigger infections. These may include respiratory issues, urinary tract infections, or even sepsis in severe cases.
One reason this bacterium is particularly troublesome is its resistance to common preservatives and medications. The National Library of Medicine notes that P. gergoviae has shown multidrug resistance, which means it can survive exposure to certain antibiotics and disinfectants typically used in the cosmetic industry.
Although Neutrogena didn’t issue a press release, the company confirmed that it is cooperating with federal authorities and working to trace how the contamination occurred. The recall was classified as a Class II recall by the FDA, meaning the product poses a moderate health risk that is typically reversible.
If you own the affected wipes, check the back of the package for the lot number. If it matches 1835U6325A, stop using them immediately. You can contact Neutrogena for information on refunds or safe disposal.
What to know and what to use instead
Product recalls in the beauty industry aren’t new. Even established brands like Neutrogena can face contamination issues because bacteria can survive the manufacturing process despite strict testing. This incident serves as a reminder of why it’s important to store personal care products properly, avoid using expired items, and stay updated on FDA recall notices.
If you’re now rethinking makeup wipes altogether, there are safer alternatives that dermatologists often recommend. Micellar water gently removes makeup without harsh preservatives. Cleansing balms melt away makeup without the waste of single-use wipes. For those with sensitive skin, fragrance-free face washes offer a mild but effective option.
Neutrogena has stated that no other products, including its liquid cleansers or moisturizers, are affected by this recall. The company is reviewing its production process and working with the FDA to ensure future batches meet safety standards.